Terms of Service

Last Updated: 21/10/2025

1. Introduction

These Terms of Service ("Terms") govern your use of the CrewChain mobile applications (iOS and Android) and web platform (the "Service") operated by Crew Chain Ltd ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms.

2. Acceptance of Terms

By creating an account, downloading our app, or using our Service, you confirm that:

• You have the legal capacity to enter into this agreement
• You agree to be bound by these Terms
• You will comply with all applicable laws and regulations
• You have read and understood our Privacy Policy
• You are a construction industry professional with authorized access to the Service

3. Description of Service

CrewChain is a construction project management platform that provides:

3.1 For Main Contractors

• Project creation and management tools
• Team collaboration and management features
• Document management and sharing capabilities
• GPS check-in/check-out monitoring and verification
• Work progress tracking and documentation
• Quality control and issue management
• Programme and timeline management
• Design file sharing and management
• Document signing integration (Main Contractors are responsible for ensuring all documents are legally valid and enforceable. We provide the signing tool but do not guarantee the legal validity of signed documents)
• Project team management and collaboration
• Invitation and access management systems
• Real-time project monitoring and reporting
• Address geocoding for location services
• Project site location and geofence configuration tools

3.2 For Subcontractors

• Project access and management tools
• Design file viewing and download capabilities
• Work documentation and progress tracking
• GPS check-in/check-out with offline functionality
• Activity monitoring and team communication
• Issue reporting and quality management
• Document viewing and signing capabilities
• Schedule access and timeline management
• Team visibility and project information
• Offline work capabilities with automatic sync
• Push notifications and real-time updates

4. User Accounts and Registration

4.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access
• One account per person - multiple accounts are prohibited
• Main Contractors must use a valid email address
• Subcontractors can authenticate using either email address or phone number. If using phone authentication, an email address must also be provided for document signing functionality
• Main Contractors require company verification
• Subcontractors require a valid project code from a verified company

4.2 Account Types

• Main Contractor: Full access to project management and team collaboration features
• Subcontractor: Access to assigned project features with work documentation capabilities
• Viewer: Read-only access to specific projects

5. User Responsibilities

5.1 Lawful Use

• Use the Service only for lawful purposes
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Do not engage in fraudulent or deceptive practices

5.2 Prohibited Activities

You may not:

• Upload malicious software or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with the Service's operation
• Use the Service for illegal activities
• Harass, abuse, or harm other users
• Share false or misleading information
• Violate any applicable laws or regulations
• Circumvent security measures or access controls
• Use automated systems to access the Service without permission
• Reverse engineer or attempt to extract source code

5.3 Content Standards

• All content must be accurate and truthful
• Content must not be defamatory, offensive, or inappropriate
• You must have rights to all content you upload
• Content must be accurate and lawful
• Work documentation must be genuine and related to actual work performed
• You must not upload copyrighted material without permission

6. Payment Terms

6.1 Subscription Fees

• Main Contractors: Pay subscription fees based on bespoke pricing tailored to project scope and requirements
• Subcontractors: Free access to assigned projects
• Pricing: Pricing is provided upon enquiry and agreed before service commencement
• Payment Methods: Direct debit or standing order
• All prices include VAT where applicable

6.2 Billing

• Subscriptions are billed in advance
• Fees are non-refundable except as required by law
• We may change pricing with 30 days' notice
• Failed payments may result in service suspension
• We will provide invoices for all payments

7. Intellectual Property Rights

7.1 Our Rights

• We own all rights to the Service and its content
• Our trademarks, logos, and branding are protected
• You may not copy, modify, or distribute our content
• You may not reverse engineer or decompile our software
• The Service is licensed, not sold, to you

7.2 Your Rights

• You retain ownership of content you upload
• You grant us a license to use your content for Service provision
• You may not upload content you don't own or have rights to
• You are responsible for obtaining necessary permissions
• You warrant that you have all necessary rights to your content

8. Privacy and Data Protection

8.1 Privacy Policy

• Our Privacy Policy is incorporated into these Terms
• We collect and process personal data as described in our Privacy Policy
• We comply with UK GDPR and Data Protection Act 2018
• You have rights regarding your personal data
• We may share data with third-party service providers as described in our Privacy Policy

9. Service Availability

9.1 Uptime and Service Availability

• We aim for 99.5% uptime but cannot guarantee it
• We are committed to maintaining continuous service availability
• We will only take the service offline in exceptional circumstances, including:
  • Critical security vulnerabilities requiring immediate patching
  • Severe technical failures that threaten data integrity
  • Legal or regulatory requirements mandating service suspension
  • Force majeure events beyond our control
• We will provide at least 48 hours' notice of planned maintenance
• Emergency maintenance may occur without notice only in the above circumstances
• We are not liable for service interruptions

10. Limitation of Liability

10.1 Disclaimer

• The Service is provided "as is" without warranties
• We disclaim all warranties, express or implied
• We do not warrant uninterrupted or error-free service
• We are not liable for third-party actions or content
• We do not warrant that the Service will meet your requirements

10.2 Limitation

• Our total liability is limited to the amount you paid in the last 12 months
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for loss of profits, data, or business opportunities
• This limitation applies to the fullest extent permitted by law

11. Termination

11.1 Termination by You

• You may terminate your account at any time
• Termination takes effect immediately
• You may request data deletion as per our Privacy Policy
• You remain liable for all charges incurred before termination
• You can terminate by contacting support@crewchain.co.uk

11.2 Termination by Us

We may terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Fail to pay subscription fees
• Misuse the Service or harm other users
• Fail to comply with applicable laws and regulations

12. Governing Law

• These Terms are governed by English law
• Any disputes will be subject to the jurisdiction of English courts
• We will attempt to resolve disputes amicably first
• You have the right to use alternative dispute resolution

13. Contact Information

For questions about these Terms, contact us at:

• Email: support@crewchain.co.uk
• Address: 7 John Pope Way, NG24 2FG, Newark on Trent, Nottinghamshire
• Website: www.crewchain.co.uk
• Response Time: We will respond within 48 hours

These Terms of Service were last updated on 21/10/2025 and are compliant with UK law.